No other property manager offers these service guarantees!
ESQPMG guarantees certain performance standards because we adamantly believe that your money and assets are of utmost concern and require superior customer service.
We provide 6 specific performance guarantees to our clients
FEE GUARANTEE
If you can find a lower fee to manage your property in writing, we will match it - provided the other firm has the same qualifications, experience, and expertise - we guarantee to match it.
RESPONSE GUARANTEE
If an owner or tenant calls, texts or emails us, we will respond within 24 hours, or we will waive that month’s management fee. You will probably hear from us much sooner.
TRANSPARENCY GUARANTEE
Owners have unfettered and full access to all transactions, fees, and costs associated with their assets via our owner portal feature on our website.
SERVICE GUARANTEE
If we don’t mail, deposit or wire your monthly proceeds by the date we are contractually obligated to, we will waive that month’s management fee (unless that date falls on a National Bank Holiday, or weekend in which case the funds will arrive the next business day).
PAYMENT GUARANTEE
If the tenant does not pay their required rent as agreed, you don’t pay us our management fee. We are only paid when you are.
SATISFACTION GUARANTEE
If you are not satisfied with our service, you can cancel our contract at any time with a 30-day notice.
Our commitment to you
We strive to provide our clients and their residents the ultimate property management experience by providing bespoke, professional and honest service. We understand your goal is to maximize return on investment and have everything go smoothly. You can have confidence in us knowing that your property is being marshalled by professional hands.
Let's Talk About Your Property
Learn how our bespoke retail property management services can help your bottom line.
